Spoolscript
Spoolscript Support
Is a line labelled Speaker A when it should say a name? Type the name once in that speaker's box above the transcript: every line that speaker said takes it, on the page and in every download.
Write to support@oddpebblestudio.com. A person reads every message, usually within two working days. If something went wrong with a transcript, tell us roughly when you sent it; please do not attach recordings of other people.
I did not get a sign-in email
Look in your spam folder, then ask for a new link. Each link works once and for 15 minutes. Signing in on another browser signs out the one you used before.
How long does a transcript take?
It depends on the length of the recording and on how busy the speech service is. You can close the page and come back: the transcript waits in Your transcripts.
What counts toward my time?
The length of each file you send, and only when its transcript finishes. Every month includes 5 free minutes for files up to 5 minutes long; they reset each month and do not roll over. On a very busy day free minutes may have to wait until tomorrow; pack hours do not wait. Free minutes are always used first.
Hour packs
Buy a pack of 5, 20 or 60 hours from Your account. A pack is bought once: there is no subscription and nothing to cancel, and the hours do not expire. Any pack also raises the file limit to 5 hours. For a refund, write to us.
Where do my speaker names live?
In this browser only. They are not sent to our server, so another browser shows the speaker labels from the transcript.
Deleting your data
Open Your account and choose Delete my account. Your transcripts are deleted at once. Hours you paid for come back the next time you sign in with the same address. Audio is already deleted as soon as each transcript is ready, and a transcript is deleted after 30 days. See the privacy policy for details.